Booking & Cancellation Policy
TO BOOK A CLASS
From our timetable page, click through to create an account and book the classes you want. You will need to make payment at time of booking on either a PAYG basis or you can purchase a Monthly Membership. If classes are full we do operate a waiting list. If you book yourself onto the waiting list, please check your emails for notification of a space. If you fail to check your emails and turn up for your space, then you will lose your payment for class. We can create accounts, book classes for you in person at the studio, but it is far easier for you to go online especially if we are very busy at reception!
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 12hrs before the scheduled start time or you will lose your payment. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in everyday life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE, EMAIL, TEXT, MESSANGER as these may not be picked up in time.
CANCEL MORE THAN 12HRS BEFORE CLASS:
No problem! For those of you who paid in advance either on PAYG rate or with a Block Booking, then your payment shall be credited back to your booking account to use for a future class. We do not issue refunds. If you have a membership, then you are cancelled with no further charge.
CANCEL LESS THAN 12HRS BEFORE CLASS:
Payment will not be credited, and payment is lost. When you book for your classes, this policy is outlined in our Terms & Conditions.
WORKSHOPS, MASTERCLASSES, PRIVATE BOOKINGS AND NUTRITION APPOINTMENTS
Payment must be made in full at the time of booking to secure the slot. We operate a 12hr cancellation policy for these bookings as well. If you cancel more than 12hrs before the booking, you will receive a credit onto your booking account to re-book for a future date. We do not issue refunds. If you cancel less than 12hrs before the booking, the payment will not be credited to your booking account and payment is lost.
Payment must be made in full at the time of booking for the minimum party package price. Any additional guests for the party must be paid for before the start of the party. If the party is cancelled more than 7 days in advance of the chosen date, then you can either transfer to a new date for free or cancel and receive a refund for the amount paid minus a £50.00 admin fee, If the party is cancelled less than 7 days in advance of the party, then we will not issue any refund, but you can transfer to another date for a £50.00 admin fee. If you do not contact us to arrange a transfer of your booking by the date of the original party, then the payment is lost.
We operate waiting lists for all classes on our timetable if the class if full. All members must have a valid payment option available to secure their space on the waiting list. If you get a space in the class, Aspire Fitness Studio will send an automatic email update to inform you. Please note that the 12hr cancellation policy will automatically apply as soon as you gain a space off the waiting list, so if you receive a space in class less than 12hrs before the class start time and fail to turn up then you will be charged. If you know that you can no longer make it, please remove yourself from the waiting list to avoid gaining a space and being subsequently charged if you then cannot make it. The booking system works on the assumption that if you are on the list, you are still available to attend.
If you unfortunately do not gain a space in class, any payments made via drop-in rate or a membership for your wait-list space will be automatically credited back to your member account to use for a future booking instead.