Booking & Cancellation Policy
TO BOOK A CLASS
From our timetable page, click through to create an account and book the classes you want. You will need to make payment at time of booking on either a PAYG basis or you can purchase a pass or membership. If classes are full we do operate a waiting list. If you book yourself onto the waiting list, please check your emails for notification of a space. If you fail to check your emails or turn up for your space then you will lose your payment for class. We can create accounts, book classes and take payments for you in person at the studio, but it is far easier for you to go online especially if we are very busy at reception!
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 12hrs before the scheduled start time or you will lose your payment. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in every day life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE OR EMAIL as these may not be picked up in time.
CANCEL MORE THAN 12HRS BEFORE CLASS:
No problem! For those of you who paid in advance either on PAYG rate or with a Class Pass, then your payment shall be credited back to your booking account to use for a future class. We do not issue refunds. If you have a membership, then you are cancelled with no further charge.
CANCEL LESS THAN 12HRS BEFORE CLASS
Payment will not be credited and payment is lost. When you book for your classes, this policy is outlined in our Terms and Conditions.
We operate waiting lists for all classes on our timetable if the class if full. All members must have a valid payment option available to secure their space on the waiting list. If you get a space in the class, Aspire Fitness Studio will send an automatic email update to inform you. Please note that the 12hr cancellation policy will automatically apply as soon as you gain a space off the waiting list, so if you receive a space in class less than 12hrs before the class start time and fail to turn up then you will be charged. If you know that you can no longer make it, please remove yourself from the waiting list. The booking system works on the assumption that if you are on the list, you are still available to attend.
If you unfortunately do not gain a space in class, any payments made via drop-in rate or a pass for your wait-list space, will be automatically credited back to your member account to use for a future booking instead.
WORKSHOPS & MASTERCLASSES
Payment must be made in full at the time of booking to secure the slot. As these are special events, with instructors who have set aside special time for the workshop or masterclass, bookings and payment for any masterclasses and workshops are final and cannot be cancelled or refunded. You may however transfer the space for a masterclass or workshop to a friend, but this must be confirmed in advance via email to Hey@AspireFitnessStudio.co.uk
If the party is cancelled more than 7 days in advance of the original booking date: you can either transfer to a new date for free, or cancel and receive a full refund for the amount paid.
If the party is cancelled less than 7 days in advance of the original booking date: we will not issue any refund but you can transfer to another date. If you do not contact us to arrange a transfer of your booking by the date of the original party, then the payment is lost and you cannot transfer to another date.
COMMUNICATING WITH THE STUDIO
Please note that all changes to bookings must be made on your online account only and is the members responsibility. We cannot accept cancellations or changes to bookings via phone, text or email as these messages may not be picked up in time whilst we are teaching in the studio and you risk us not receiving the cancellation notification in time. Please only contact us via phone or the studio email address if you have extreme difficulty in accessing your online account. Please do not contact staff members through social media or their direct phone number for any enquiries regarding your account or the studio as they are not always available or able to help. For us to deal with your enquiry effectively, your questions will only be answered if you contact Aspire Fitness Studio directly via phone or email to Hey@AspireFitnessStudio.co.uk
If you have a Monthly Membership and are changing banks or if your card is due to expire, you must update your card details on your account immediately (either with the studio or online). If this does not occur, we shall suspend your account and you will no longer be able to book or attend classes until the new details are stored. The membership will be deactivated if the monthly account payment becomes more than 28 calendar days late.